Privacy & Terms

PRIVACY POLICY

Customer account information is treated as confidential and is not shared with any outside affiliates or individuals. Susanne Verallo respects the privacy of our customers and intends to optimize your shopping experience.

TERMS & CONDITIONS

This page is subject to change; please check back regularly

ORDERS & SHIPPING

All orders will ship within 1-3 business days of order confirmation, unless otherwise indicated. Our business days are Monday – Friday, excluding weekends and major holidays. Upfront payment is required for all purchases.

International orders are shipped via DHL Express, with items delivered within 3-4 business days. Shipping charges may vary depending on country of destination. International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. These fees may vary from country to country and shipping delays may occur due to customs.

Domestic orders (within the Philippines) are shipped via LBC free of charge, with items delivered within 1-3 business days.

To expedite shipping or for any other questions regarding shipping, please contact us at sverallo1@gmail.com.

RETURNS & EXCHANGES

All our pieces are handmade with care using natural materials, therefore slight variations in color or size may exist between pieces. If for any reason you are not satisfied with your purchase, please contact us at sverallo1@gmail.com. We accept unused items in their original condition for store credit within 7 days of purchase on any unworn accessories. All items must be returned in their original condition, including original packaging and receipt/proof of purchase. We do not accept returns on any custom or sale items. The customer is responsible for all return shipping costs and should send exchanges to:

Susanne Verallo
Attn: Exchange
39 Turquoise St., Silver Hills Subdivision, Talamban
Cebu City, Philippines 6000

Claims for damaged or missing items must be reported immediately within 24 hours of delivery of your order. Susanne Verallo will not be responsible for lost or damaged returned shipments.

PRODUCT CARE

Please handle your jewelry with care. Our pieces are crafted from 24k gold plated brass and will naturally tarnish over time with wear. To reduce the effect of wear, gently wipe with a soft, dry cloth and store in the pouch provided away from direct heat and sunlight.
Keep away from abrasive surfaces, liquids, and moisture. Avoid exposure to perfumes and makeup. Do NOT use liquids or chemicals to clean.

PACKAGING

All Susanne Verallo pieces come in a box with individual pouch, cleaning cloth, and care card instructions.